Your Privacy Matters

We want to tell you exactly what data we receive when you use this app, and what we do with it.

Short answer: nothing.

The app tracks your location only when it needs to. The app asks for your current location when you’re using the app to show you nearby stations and to make it easier to get directions to your destination. Once you close the app, it won’t ask for your location again.

If you’ve set a Get Off Alarm, the app will ask for permission to use your location even if the app is closed so it can send you notifications while you’re on your journey. Once your journey is complete, the app stops tracking your location.

We don’t store your personal information. We don’t keep any server logs, or keep track of who is using our apps.

We don’t sell your data. We don’t collect it anyway.

If you send us an email, your name and email address will be in our email inbox. We usually delete emails after 30 days. If you don’t want to be identified when you contact us, use the contact form on our website using a disposable email address.

Sign in & sync

If you decide to sign in to sync your settings across your devices, we ask you to login either using your email address, Sign in with Apple, Google or Facebook. When you sign in, we don’t store any personal information. You are given a unique Sync ID which isn’t connected to any of your personal information. We don’t include any sign-in code or SDKs from Google or Facebook, we use industry-standard OAuth2 to sign you in, and all they know is that you’ve asked to sign in to our services. If you use your email address to sign in, it is hashed before it reaches our database.

Third parties

The app does share some information with third parties, which we’ll outline below. This is necessary to show adverts in the app, and it’s how we sustain our business and deliver new features in the app. If you don’t want your data to be shared with anyone, you can purchase a subscription or one-off Lifetime Pass that will remove all advertising from the app.

In-app advertising – we use Google’s AdMob platform to deliver adverts to the app. While we don’t show personalised advertising in the app, your location may be used to deliver locally-targeted adverts if you have Location Services switched on. Google AdMob Privacy Policy

Crash reporting – we want to know if the app crashes when you’re using it, so if it does crash (sorry!), the next time you open it up, the app will send a crash report to Bugsnag – which gives us reports on any app crashes and on which screen it happened. All information is anonymized, so all we see is the type of phone you’re using and the country you’re in. Bugsnag Privacy Policy

Push Notifications – we use OneSignal to send out push notifications. They use a unique ID that identifies the app on your phone, which isn’t connected to any of your personal details. OneSignal Privacy Policy

In-app purchases – we use RevenueCat to validate in-app purchases and subscriptions. They don’t receive any kind of personally identifiable information from our app. RevenueCat Privacy Policy

A/B testing – we use Amplitude when we’re releasing major new features so we can make sure everyone’s getting the best experience by showing slightly different versions to different groups of people, before choosing the version that provides the best user experience. Amplitude don’t receive any personally identifiable information. Amplitude Privacy Policy

We’ll periodically review what third-party services we use in order to make sure you’re getting the best privacy experience. You are our customer. We want to do everything we can to make sure any data you send to us is protected, and the best way to do that is not to store it at all.

Thanks for using our app,
the Whiz team

Last updated: 22 July 2021