We don’t store sensitive data any more than is absolutely necessary.
We don’t save data on our servers. Any requests made aren’t stored anywhere – all access logs are sent to /dev/null.
We don’t store your location. When you’re using the app, it will use your location to show nearby stations and provide directions, but we don’t store your location, or transmit it to any third parties.
When you tap GO and start a trip, the app will send a copy of your journey, along with your approximate location, to our servers so we can let you know of any delays ahead, and provide alternative routes. This information is stored in memory, never on disk. Your location is transformed into a H3 cell before it’s sent, which is only an approximation: it’s the same size as a circle around two city blocks. This way, we have enough to provide accurate information as you travel, but not enough to know exactly where you are. Once your journey is complete, your travel data is deleted forever.
We don’t store your email address. When you send us an email, it is deleted 30 days after the support ticket is closed.
What we DO share
In-app advertising – we use AppLovin and Google’s AdMob platform to deliver adverts to the app. We don’t allow personalised advertising, nor is your precise location shared, but ad networks may be able to work out your approximate location (your neighbourhood or city) by your IP address. If you’re worried about this, consider using a VPN to disguise your real IP address (or even better, become a PRO subscriber and never see ads in the app again).
AppLovin Privacy Policy
Google AdMob Privacy Policy
Crash reporting – if the app experiences any issues, it will send a crash report to Bugsnag – which gives us reports on any app crashes and on which screen it happened. All information is anonymized, so all we see is the type of phone you’re using and the country you’re in. Bugsnag Privacy Policy
Push Notifications – we use our own systems to send out push notifications. It uses a unique ID that identifies the app on your phone, which isn’t connected to any of your personal details. On Android, each message goes through Firebase Cloud Messaging, powered by Google, to get to your device. On iPhone, we use Apple Push Notification Service, Apple’s standard system for delivering push notifications.
Firebase Cloud Messaging Privacy Policy
Apple Legal Process Guidelines
In-app purchases – we use RevenueCat to validate in-app purchases and subscriptions. They don’t receive any kind of personally identifiable information from our app. RevenueCat Privacy Policy
Event tracking – we use Mixpanel to track events like how many people a month share a trip or station, which gives us some insights into what to focus building on. Mixpanel doesn’t receive any personally identifiable information. Mixpanel Privacy Policy
We continually review which third-party services we use in order to make sure you’re getting the best privacy experience. You are our customer. The best way to protect your data is not to store it at all.
If you have any questions, reach out to us at [email protected].
Thanks for using our app,
the Momego team
Last updated: 10 September 2026